Updating Your Contact & Profile Information

Keeping your profile information up to date is vital for two key reasons:

• Billing Accuracy: Ensures your invoices have the correct details.
• Domain Ownership: Confirms you are legally recognized as the owner of your domains.

Because Jiinubi is a professional hosting environment, your profile details are also used for official ICANN domain registration records.

How to Update Your Profile

1. Log In: Access your Jiinubi Client Area.
2. Navigate to Profile: In the top-right navigation bar, click Hello, [Your Name]! and select Edit Account Details.
3. Modify Details: Update the following information:
   • First & Last Name: Use your real name or registered business name for legal domain ownership.
   • Email Address: Where invoices and password reset links are sent.
   • Phone Number: Used for emergency account recovery and verification.
   • Payment Address: Must match your credit card or billing method to prevent payment issues.
4. Save Changes: Scroll down and click Save Changes.

Important: Changing Your Primary Email

• Re-verification: You will receive a verification link to your new email. Click it to keep your account active.
• Domain Lock: For some domains (e.g., .com), changing the email may trigger a temporary 60-day Transfer Lock to prevent unauthorized domain transfers.

Managing Sub-Accounts (For Teams)

If you have a developer or business partner who needs access without sharing your main password:

1. Go to Contacts → Manage Sub-Accounts in the Client Area.
2. Add a new contact with their email address.
3. Tick Activate Sub-Account and choose specific permissions (e.g., allow ticket access but not invoice viewing).

Common Questions

• Q: Can I change my currency?
  A: To change your account currency (e.g., KES → USD), submit a billing support ticket. This requires a manual adjustment.
• Q: Why is my address required?
  A: We require a physical address to comply with international tax laws and to verify domain registration details.

Need to Change Your Password Instead?

If you only want to update your login security, visit the Change Password section under the same Hello, [Name] menu.