How to Pay an Unpaid Invoice Manually

If an automatic payment fails, or if you prefer to settle your bill before the system attempts a recurring charge, you can manually pay any unpaid invoice through your Jiinubi Client Area.

Steps for Manual Payment

1. Log in to the Client Area
   Access your account by logging into your Jiinubi Dashboard using your registered email and password.
2. Locate Your Invoices
   On the dashboard home screen, you may see an “Unpaid Invoices” notification.
   
   Alternatively, navigate to:
   Billing > My Invoices
3. Open the Invoice
   Click the Unpaid button or the invoice number corresponding to the invoice you wish to settle.
4. Select a Payment Method
   In the upper-right section of the invoice page, locate the Payment Method dropdown and choose one of the following:
   • Lipa na M-Pesa (Best for local payments)
   • Credit / Debit Card
   • PayPal
5. Initiate Payment
   Depending on the method selected:
   • M-Pesa: Click the payment button to trigger an STK push to your phone. Enter your M-Pesa PIN to authorize.
   • Card / PayPal: Click Pay Now or Checkout to be redirected to a secure payment gateway.

Confirming the Transaction

Once your payment is successful:

• The invoice status will change from Unpaid to Paid instantly.
• You will receive a Payment Confirmation email.
• If your service was suspended, it will be automatically reactivated within a few minutes.