Understanding Invoice Due Dates and Grace Periods

At Jiinubi, we understand that payments can occasionally be delayed. To help keep your website and services online, we’ve established a clear and transparent billing timeline that explains when invoices are due and how much extra time you have before any service disruption occurs.

The Billing Timeline

• Invoice Generation:
  For most services, your invoice is generated 14 days before the actual due date. This gives you sufficient time to plan and complete your payment.
• The Due Date:
  This is the official renewal date of your service. Your payment should ideally be completed by this date to ensure uninterrupted service.
• The Grace Period:
  If the due date passes and the invoice remains unpaid, your service enters a Grace Period, allowing limited extra time before suspension.

Grace Period & Suspension Rules

The length of the grace period depends on the type of service you are using:

Suspension vs. Termination

It’s important to understand the difference between these two service states:

• Suspension (Temporary):
  Your website will display an “Account Suspended” page, and email services will stop working. However, your data remains safe. Once the overdue invoice is paid, the service is automatically restored.
• Termination (Permanent):
  If an invoice remains unpaid for an extended period (typically 30 days after the due date), the service is terminated. All files, databases, and emails are permanently deleted and cannot be recovered.

Important Note on Domain Names

Domains do not have a grace period where they remain active. Once a domain reaches its expiry date:

• Your website and email services stop working immediately.
• Some domain extensions enter a Redemption Period after expiry.
• Redeeming an expired domain may incur high redemption fees if not renewed within 30 days.