How to Apply Account Credit to an Invoice

If you have a balance in your Jiinubi Wallet but see an Unpaid invoice, follow these steps to settle the bill using your existing funds.

Manual Application Steps

1. Log in to the Client Area: Navigate to your Invoices page.
2. Open the Unpaid Invoice: Click on the specific invoice you wish to pay.
3. Check for the Credit Box: If you have an active credit balance, a notification box will appear at the top or bottom of the invoice screen. It will say something like: "You have a credit balance of [Amount] available. Apply it now?"
4. Enter the Amount: In the provided field, type the amount you want to use from your credit. To pay in full, enter the total Balance Due.
5. Click "Apply Credit": Once you click the button, the page will refresh.
6. Verify Payment:
   • If the credit covered the full amount, the status will change to Paid.
   • If the credit only covered part of the invoice, the Balance Due will decrease, and you can pay the remainder via M-Pesa, Card, or PayPal.

Why Wasn’t My Credit Applied Automatically?

• Timing: The invoice may have been generated before you added the funds. The system usually checks Wallet balances only at the moment the invoice is created.
• Settings: You may have a specific setting disabled that prevents automatic use of account credit. Check your Client Area preferences under Billing Settings.

Applying Credit to Multiple Invoices

If you have several unpaid invoices, repeat this process for each one individually, or use the Mass Pay feature. The Mass Pay screen allows you to apply your total available credit to the combined total of all selected invoices.