How to Add Funds via M-Pesa STK Push

The M-Pesa STK Push is the fastest way to add credit to your Jiinubi account. Unlike a manual Paybill transaction, an STK Push sends a pre-filled payment request directly to your phone, so you don’t need to remember any account numbers.

Steps to Add Funds

1. Log in to the Client Area: Visit jiinubi.com/clientarea.php.
2. Navigate to Add Funds: In the main menu, go to Billing > Add Funds.
3. Enter Amount: Type the amount you wish to deposit (e.g., 2,000 KES). Note: Ensure the amount is within the minimum and maximum limits shown on the page.
4. Select Payment Method: Choose M-Pesa (STK Push) from the list of payment gateways.
5. Initiate the Request: Click the Add Funds or Deposit button.
6. Complete on Your Phone:
   • A pop-up notification will appear on your Safaricom phone screen.
   • It will show the amount and the merchant name (Jiinubi).
   • Enter your M-Pesa PIN and press OK/Send.
7. Confirmation: Once you enter your PIN, the transaction is processed instantly. You will receive an M-Pesa SMS confirmation, and your Jiinubi account balance will update automatically within a few seconds.

Troubleshooting STK Push Issues

• Prompt Not Appearing: Ensure your phone screen is unlocked and you have a stable Safaricom signal. Restarting the phone or toggling Airplane Mode can sometimes help.
• Timeout Error: If you take too long to enter your PIN (usually over 60 seconds), the request expires. Try initiating the Add Funds process again.
• Incorrect Number: If the prompt goes to the wrong phone, update your primary M-Pesa number in Account Details.