Troubleshooting "Website Not Loading" Issues

If your website isn’t loading, don’t panic. There are a few common causes, and most can be fixed quickly. Follow this step-by-step guide to identify and resolve the problem.

1. Check Your Domain Status

Your domain must be pointing to the correct Jiinubi server IP. Issues here are one of the most common causes of downtime:

• Verify that your domain’s A record matches the IP address of your Jiinubi hosting server.
• DNS changes may take up to 24–48 hours to propagate worldwide.
• Use tools like WhatsMyDNS to check propagation.

2. Clear Your Browser Cache

Sometimes the problem is local to your device:

• Clear cache and cookies in your browser.
• Try accessing your site in Incognito/Private mode.
• Check your site from a different device or network.

3. Check Your Hosting Server Status

Your Jiinubi server could be experiencing temporary downtime or issues:

• Log in to your Jiinubi Client Area and check the Server Status.
• Restart your hosting account or services if needed via cPanel.
• If the server is down, contact Jiinubi Support.

4. Inspect Your Website Files

Corrupted or missing files can prevent a site from loading:

• Check your public_html folder via cPanel or FTP for missing files.
• Ensure your index.php or index.html exists in the root directory.
• Look for recent changes or plugin updates that may have caused errors.

5. Verify Your SSL Certificate

An expired or misconfigured SSL can prevent your site from loading securely:

• Check that your SSL certificate is active via cPanel → SSL/TLS Status.
• Ensure your site URL is https:// if SSL is enabled.
• Use a plugin like Really Simple SSL for WordPress sites to fix mixed content issues.

6. Test Database Connection

Dynamic websites rely on PHP + MySQL. If the database connection fails, your site won’t load:

• Check wp-config.php (for WordPress) to confirm the database name, username, and password are correct.
• Verify the database server is running via cPanel → MySQL Databases.
• Repair corrupted tables via phpMyAdmin if needed.

7. Disable Plugins or Themes (WordPress)

A faulty plugin or theme can break your site:

• Rename the plugins folder via FTP or cPanel to deactivate all plugins.
• If the site loads, reactivate plugins one by one to find the culprit.
• Switch to a default WordPress theme to test if the theme is causing issues.

8. Check Your Bandwidth and Disk Space

Running out of server resources can prevent your site from loading:

• Check your cPanel → Statistics for Disk Space and Bandwidth usage.
• Free up space by deleting old backups, cache files, or unused emails.

9. Contact Support

If none of the above steps work, reach out to Jiinubi Support with:

• Your domain name.
• A screenshot or exact error message you’re seeing.
• Details of any recent changes (plugins, themes, DNS, SSL).

Summary

Most "website not loading" issues stem from domain misconfiguration, SSL problems, database errors, or plugin conflicts. By following this step-by-step checklist, you can identify and fix the problem quickly.