How to Check Jiinubi Service Status

At Jiinubi, we pride ourselves on transparency. If you experience a slow connection or your website isn't loading, check our real-time system status before opening a support ticket.

Where to Check Status

We provide two main ways to monitor our infrastructure:

• Public Status Page: Visit jiinubi.com/status to see a live "traffic light" system for Shared Hosting, VPS nodes, and Email clusters.
• Network Issues: Log in to your Client Area (Dashboard) > Support > Network Issues. This section lists:
  • Scheduled Maintenance: Planned upgrades to keep servers fast.
  • Unscheduled Outages: Real-time alerts for unexpected hardware or network issues.

Understanding the Status Icons

• ???? Operational: All systems running at peak performance.
• ???? Degraded Performance: System is online, but some users may experience slight delays.
• ???? Service Outage: A critical issue is being worked on by our technical team.

Our 99.9% Uptime Guarantee (SLA)

Jiinubi provides a 99.9% Uptime Guarantee on all hosting and cloud services, ensuring your website remains accessible to the global internet for at least 99.9% of the month (~less than 45 minutes of unplanned downtime per month).

What is Covered?

• Network Availability: Connection to the global internet backbone.
• Hardware Reliability: SSD-powered servers running your data.
• Power & Cooling: Local data center infrastructure.

Exclusions (What is Not Covered)

• Scheduled Maintenance: Announced at least 24 hours in advance.
• Customer Error: Issues caused by custom code, script errors, or account suspension due to non-payment.
• External Factors: DDoS attacks or "Acts of God" (Force Majeure) outside Jiinubi's control.

How to Claim Uptime Credit

1. Monitor: Note the start and end time of the downtime.
2. Request: Open a ticket with the Billing Department within 7 days of the incident.
3. Credit: Once verified, your account will be credited for the outage duration on the next renewal invoice.